Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

Our Policy for the cancellation and refund will be as follows:

omskart provides easy and hassle-free cancellation. You can cancel your order via the web before it is dispatched to your home. This option is available under the “My Orders” tab.
If you’re dissatisfied with the products delivered, please register a complaint within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you. You can use the “Contact Us” section on the web. Our customer care executives are always happy to help.

We will try our best to provide our customers with the solutions possible with us.

In case of any grievances or cancellation we can provide a refund as per the situation(s).

For pre-paid/online transactions the refunds will be credited/rolled back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets. For COD related transactions the refund will reflect as a coupon with the full transaction amount or in case of any partial refunds as the partial amount under MY Account section within 24 hours, or the Customer has the option to get the refund in his/her designated bank account via NEFT (for which the Customer shall have to share the bank details) and in such a case the credit of refund into the designated bank account will take 7-10 working days.